Let me tell you about a client. Healthcare sector. B2B. They had a competitor who published a comparison page. That page was full of half-truths and misleading differentiators. The competitor owned the narrative in AI search results. When people asked ChatGPT or Perplexity to compare these two companies, the competitor’s framing won.
I wanted our client to publish their own comparison content. Fight back. Take control of the story. But they wouldn’t do it. Legal concerns. Brand concerns. The usual.
So I had to prove the financial damage of doing nothing.
First, I looked at traffic. Our SEO tools said the competitor’s comparison page was getting maybe 40 organic clicks a month. What can you even do with that number? It doesn’t include AI traffic. It doesn’t include the indirect visits from people who saw the comparison in an AI answer and then Googled the competitor directly. Forty clicks tells us almost nothing.
But here’s what we DID know:
- That page was appearing in 64% of the AI responses we were monitoring for decision-stage questions
- It was getting backlinks
- It was getting shared on social
- 10% of the prospects who called our client’s sales team were mentioning specific facts from that comparison page, unprompted
That last data point wasn’t quantitative. It was anecdotal. But we couldn’t ignore it because it was real.
So we did some fuzzy math.
10% mention rate × 1,200 qualified sales calls per year × $500,000 average contract value × 20% win rate = $12 million in annualized revenue being shaped by the competitor’s narrative instead of ours.