Focus on changes in audience search behavior, not changes in search tech
The changes in search platforms new and old seem to be coming out almost daily. There are literally dozens of AI search engines trying to gain a foothold in the space. The largest players are pouring unthinkable sums of money into their AI platforms. How could marketers possibly keep up with all these changes? And how can they pivot their strategy to optimize for everything all at once?
The answer is that they can’t. Perhaps more importantly, they shouldn’t.
If professional search marketers can’t keep track of these tech developments, then their audience can’t either. Instead, their audience will naturally start integrating these new and improved tools into their information-gathering arsenal.
One day, the dust will settle and a handful of tools—perhaps with just one leading tool, e.g. Google with traditional search—will cement their dominance. The best way for marketers to understand what is static and what is noise is to seek and maintain an on-going, deep understanding of their audience’s evolving search behavior.
We recommend simplifying things. Focus on your own data whenever possible. Get benchmarks from other similar brands from our analysis above and other similar studies.
When you come across a study discussing the changing search behavior of searchers on-the-whole, or dissecting market share of various search tools and LLMs, it’s important to focus in on what actually matters.
How everyone is searching is irrelevant; how your audience is searching is what matters.
The digital health audience (a broad category on its own) is vastly different from an audience of B2B IT professionals, just as it is different from an audience of rural-based senior citizens looking for information about upcoming events in their town or county.
B2C telehealth audiences are unlikely to be as savvy as the B2B IT professional but savvier than the rural elderly population.
So, what about your your specific Ideal Customer Profile (ICP)? Where in the funnel are they using AI search tools? For initial research into their condition? For the comparison of provider options at the decision-making stage?